Shipping policy

Dispatch info

Orders are dispatched from our Melbourne, Victoria warehouse the next working day after full payment is received. A tracking number is provided for every order so you can follow your parcel every step of the way.

Courier partners

How we deliver

We work with four trusted couriers to get your order to you as quickly and affordably as possible.

01

Australia Post

Nationwide coverage, reliable tracking.

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02

Aramex

Fast metro and regional deliveries.

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03

Hunter Express

Specialist in bulky and heavy freight.

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04

Allied Express

Same-day and express options available.

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Delivery times are estimates only. If your order hasn't arrived within 10 business days, please contact our customer service team.

Good to know

Delivery issues

Here's what happens in the rare case something goes wrong with your delivery.

Undeliverable packages

If your parcel is returned to us, our customer service team will contact you via email to arrange redelivery.

Incorrect address

Most failed deliveries are due to an incorrect address. Please double-check your details at checkout — a redelivery fee applies if we need to resend.

Missed delivery

Australia Post will leave a card for pickup at your local post office. Aramex and Allied Express will notify you in advance. A redelivery fee applies if you miss an arranged slot.

Sending a gift?

Please let the recipient know to expect a parcel. If the package is rejected by the receiver, a redelivery fee will apply.