Refund policy

6 months
Vendor warranty
30 days
To report damage
3 days
Assessment turnaround

Claim process

How to make a warranty claim

Follow these steps to lodge your claim. Please do not return any item without prior approval from our team.

01

Report within 30 working days

If your item arrives damaged or faulty, notify us within 30 working days of receiving your order. Claims submitted after this window may not be eligible.

02

Provide evidence

Include a detailed description of the issue along with clear photos or a short video showing the damage or fault. Visual evidence helps us assess your claim faster.

03

Include proof of purchase

Attach a copy of your tax invoice or any other proof confirming the purchase was made through 3rd Stock.

04

Wait for assessment

Our customer service team will review your claim within 3 working days. Once approved, we'll contact you to arrange a return, refund, or replacement.

Checklist

What to include with your claim

Tax invoice

Original order invoice or proof of purchase from 3rd Stock.

Photos or video

Clear images or a short video clip showing the fault or damage.

Description of issue

A precise explanation of the problem and how it affects the product.

Do not return the item without approval. Please wait for our team to assess and approve your claim before sending anything back to us.

Exclusions

What's not covered

Our warranty covers manufacturing faults only. The following are not eligible for a refund or replacement.

Warranty does not apply to:


 Products that have been misused or handled incorrectly


 Damage caused by improper or incorrect installation


 Issues resulting from failure to follow manufacturer instructions


 General wear and tear beyond manufacturing defects

Customers are responsible for following all instructions and guidance provided by the manufacturer. Misuse voids the warranty.